Legal

Cancellation and Refund Policy

Last updated: 19 September 2026. This page is the refund, cancellation, and shipping policy Indian payment partners ask us to publish.

MomentShift sells a digital advertising service: ranked placement on a public board. We are not an auction house. We do not ship physical goods. The full contract is in the Terms of Service.

1. What you buy

A successful payment buys ranking placement for one listing identity at the rank that amount can take when the payment clears. It does not buy traffic, customers, a locked #1, or a physical product. Delivery is instant and digital: the listing goes live on the board when the payment provider confirms success.

2. Cancellation (before payment succeeds)

• You may close checkout or abandon the payment page at any time before the charge succeeds. That cancels the unpaid checkout.
• No rank is assigned for cancelled, expired, pending, or failed checkouts.
• If your bank or UPI app shows a pending debit that the provider later drops, we do not keep a placement for that attempt. The provider reverses or never captures that debit.
• There is no cancellation fee for an unpaid checkout.

Once the provider confirms a successful payment, the service is delivered. That purchase cannot be cancelled as an unused order, because the listing is already ranked.

3. Refund policy

Successful placement payments are not refundable. Rank is assigned when payment clears. You are paying for advertising placement at that moment.

We do not issue a refund if:

• another listing later pays more and you drop in rank;
• Today resets at midnight UTC;
• the listing received fewer clicks or visits than you hoped;
• you listed the wrong URL, category, or home geo;
• you changed your mind after the listing went live;
• we later remove the listing for a rules violation (NSFW, malware, impersonation, phishing, chat-invite spam, or similar).

We will correct a charge in these cases only:

• the payment provider never captured a successful payment, so there is no placement and nothing for us to keep;
• the same checkout was captured twice (duplicate success). We keep one placement and work with the provider to reverse the duplicate;
• we charged an amount that does not match the checkout you accepted, due to an obvious billing error.

Refunds of that kind, if any, go back through the original payment method via the payment provider. Timing is set by the bank or UPI app (often 5-10 business days after the provider reverses). We do not send cash, cheque, or a different UPI id.

4. How to request a billing correction

Email support@momentshift.com or use Contact within 7 days of the charge. Include the listing URL, approximate amount, time (UTC if you have it), and the payment reference from your bank or UPI SMS. We aim to reply within 7 business days. A chargeback is not the first step. Open a ticket with us first.

5. Chargebacks

If you dispute a successful charge with your bank or UPI app, the provider may reverse it. We then remove that placement amount from the listing and reorder the board. Fraudulent chargebacks may lead to listing removal and a ban on future payments. This is a payment dispute, not a standard refund.

6. Shipping policy

MomentShift does not ship physical goods. There is no warehouse, courier, delivery address, or shipping fee. The product is digital ranking placement on this website. “Delivery” means the listing is live on the board after payment success, which is typically immediate after the provider confirms the payment.

There is no return of a physical item, no replacement shipment, and no cash on delivery.

7. Failed payments

If checkout fails (insufficient funds, UPI decline, timeout, or you tap cancel at the provider), no rank is assigned. Any authorisation hold is released by the payment provider under their rules. See Payment failed for what that screen means.

8. Contact

Refund, cancellation, or shipping questions: support@momentshift.com or Contact.