In today’s fast-paced world, customers expect instant support—especially on platforms they use daily like WhatsApp. For businesses, this means being responsive 24/7. But hiring round-the-clock agents isn't always realistic.

That’s where MomentShift’s WhatsApp Auto-Reply Flow Builder comes in. With smart automation, you can send helpful, timely messages automatically—improving the customer experience while saving team bandwidth.

Here are the top 7 use cases

1. Instant Acknowledgements

Customers appreciate knowing their message was received. Auto-replies can instantly confirm receipt of any query.

Example: "Thanks for messaging MomentShift! We’ve received your query and will get back to you shortly."

2. Answering Frequently Asked Questions (FAQs)

Automate answers to common questions like pricing, hours, or return policies. Save your team time and keep customers informed.

Example: "Our pricing starts at ₹999/month. Want a custom plan? Type 'custom' to connect with a specialist."

3. Out-of-Hours Messages

Let customers know you’ve received their message, even after business hours.

Example: "You’ve reached MomentShift outside working hours. We'll respond by 10 AM. In the meantime, explore our Help Center."

4. Order Status & Delivery Updates

Provide automated responses to order-related queries to reduce support tickets and improve transparency.

Example: "Reply with your order number to check your current delivery status."

5. Lead Qualification

Use auto-replies to segment and route leads to the right team or chatbot flow.

Example: "Are you looking for a personal or business solution? Please reply 'Personal' or 'Business'."

6. Collecting Feedback

After resolving a ticket, send an automated message to collect customer feedback or ratings.

Example: "We’d love your feedback! How was your experience? Reply with 1 (Poor) to 5 (Excellent)."

7. Multilingual Responses

Auto-replies in the customer's language enhance inclusivity and reduce communication barriers.

Example: "Hola! ¿Prefieres continuar en español? Responde con 'Sí' para cambiar el idioma."

Conclusion

Auto-replies are more than just robotic messages. When done right, they enhance the support experience, save time, and improve response rates.

With MomentShift’s WhatsApp Auto-Reply Flow Builder, you can build smart, context-aware automated responses in minutes—no code required.